Dakha888 Privacy Policy

01 Introduction

Dakha888 is a trusted, licensed online gaming and Sports Betting platform in Bangladesh. We take our members' privacy seriously. This Privacy Policy explains in detail how your personal information is handled when you use the dakha888 website, mobile app, and other digital channels.

We believe transparency is the best policy. This document clearly states what information dakha888 collects, why it is collected, and how it is used. There are no hidden intentions behind the use of your data.

This Privacy Policy is part of dakha888's Terms and Conditions should be read alongside this document. Both establish a legal relationship between you and dakha888, defining your mutual rights and responsibilities.

02 What Information We Collect

Dakha888 collects various types of information to deliver its services. This information falls broadly into three categories: what you provide directly, data collected automatically, and information received from third parties.

Information provided directly by you:

• Full name, date of birth, and gender.
• Email address, mobile number, and residential address.
• National ID, passport, or driving license number (for KYC verification).
• Mobile Pay, Nagad, or Rocket account number (for payment processing).
• Information provided when contacting our support team.

Automatically Collected Information:

• IP address, browser type, and version.
• Device type, operating system, and screen resolution.
• Pages visited, links clicked, and time spent on the website.
• Logs of gaming and betting activity.
• Transaction history and payment details.

03 How We Use Your Information

Dakha888 uses collected information only for specific, legitimate purposes. We never use your data beyond what is necessary. The primary purposes are:

• Service Delivery: To facilitate account creation, transaction processing, and gaming services.
• Identity Verification: To confirm your age and identity as part of the KYC process.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Contact: For important updates, transaction confirmations, and customer support.
• Service Improvement: To analyze user experience and improve the platform.
• Responsible Gaming: To detect unusual gaming behavior and provide support to members.
• Legal Compliance: To comply with applicable laws and regulatory requirements.

04 Data Sharing Policy

Dakha888 never sells your personal information. However, data may be shared in limited circumstances to deliver our services and meet legal obligations:

• Payment Provider: Information required to process transactions via Mobile Pay, Nagad, and Rocket.
• Game Software Partners: Limited data shared with licensed game providers for the purpose of game operations.
• Regulatory Authority: With courts or government authorities in compliance with legal investigations or regulatory directives.
• Anti-Fraud Service: To ensure security in partnership with fraud prevention services.

All third parties listed above operate under strict confidentiality agreements with dakha888 and may not use the data they receive for any other purpose.

05 Data Retention & Duration

Dakha888 retains your information for as long as necessary. All data is maintained while your account is active. After account closure, certain information may be kept for a specified period as required by law.

Once the designated retention period expires, dakha888 securely deletes or anonymizes your data.

06 Cookie Policy

Dakha888 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help enhance your website experience.

Cookie Types:

• Essential Cookies: Required for login sessions, security, and core functionality. These cannot be disabled.
• Functional Cookies: To remember your preferences such as language and theme.
• Analytics Cookies: For website usage analysis and service improvement.
• Security Cookies: For fraud detection and account security.

07 Your Rights

As a dakha888 member, you have the following rights over your personal data:

• Right to Access: The right to know what information dakha888 holds about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request that your data be used only for specific purposes.
• Right to Data Portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to object to the processing of certain personal data.

To exercise these rights Help Center contact us or email support@dakha888.app. dakha888 is committed to responding to your request within 30 business days.

08 Protection of Minors' Data

Dakha888 is not intended for anyone under 18. We do not knowingly collect or process personal information from minors. If any such data is found in our system, it will be deleted immediately and the associated account will be closed.

A note to parents — please be vigilant to ensure your children cannot access dakha888 or any other online gaming platform. Use parental control software and make sure all your devices are password protected.

09 Security Measures

Dakha888 uses industry-leading security technology to protect your data. Our security infrastructure is regularly reviewed and upgraded.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication: Two-factor authentication (2FA) available for account login.
• Firewall Protection: Advanced firewall and intrusion detection systems are actively in place.
• Regular Security Audits: Regular security audits are conducted by independent third parties.
• Restricted Access: Only authorized personnel have access to member data.
• Data Backup: Data is stored in secure, encrypted backup systems.

In the event of a security breach, dakha888 will notify affected members as quickly as possible and take all necessary protective measures.

10 Third-Party Links & Services

Dakha888 uses software from licensed game providers on its platform. These providers are independent companies and may have their own privacy policies. However, dakha888 ensures that all partners comply with our privacy standards.

Payment gateways such as Mobile Pay, Nagad, and Rocket have their own privacy policies. When transacting through these platforms, their policies also apply. dakha888 is not responsible for how they handle your data.

11 Privacy Policy Updates

Dakha888 may update or revise this Privacy Policy at any time as needed. Any changes will follow the process outlined below:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email or displayed on the platform.
• Members will be given adequate notice before any changes take effect.
• Continued use of dakha888 after a revised policy takes effect will be considered acceptance of the updated terms.

We recommend visiting this page regularly to stay up to date with our latest Privacy Policy.

12 Contact Us

For any privacy-related questions, requests, or complaints, please reach out to the dakha888 Data Protection Team:

• Email: support@dakha888.app
• Live Chat: Help Center Live chat on the page.
• Support Hours: 24 hours a day, 7 days a week.
• Response Time: Typically within 48 hours.